Got Questions? We've Got Answers.
Everything you need to know about our products, subscriptions, shipping, and more.
All our supplements are proudly made in the USA in a GMP-registered facility, ensuring the highest standards of safety, quality, and consistency. Every ingredient is vetted for purity, potency, and safety, and we conduct third-party testing to verify the integrity of every batch.
Good Manufacturing Practices (GMP) are guidelines enforced by the FDA under 21 CFR Part 111 for dietary supplements. These standards ensure products are consistently produced and controlled according to quality standards. While the FDA doesn't "approve" supplements, they do enforce GMP to ensure products are safe and properly labeled.
Our formulas are developed in collaboration with clinical researchers, biochemists, and ingredient specialists who focus on performance and longevity.
Yes. We believe in full label transparency. Every ingredient and its exact dosage is listed - no proprietary blends, no unnecessary fillers, and no hidden junk. You have the right to know exactly what you're putting in your body.
Most of our formulas are free from gluten, soy, dairy, and artificial additives. Always refer to the product label for specific allergen and dietary information.
Most customers begin to feel or see results within 2-4 weeks of daily use. Consistency is key - our supplements are designed for sustained, compounding benefits over time.
No worries - just take your next dose as scheduled. Don't double up.
Yes. Our products are designed to be stackable and synergistic. That said, we always advise consulting with your healthcare provider.
While our supplements are all-natural and safe for most people, please consult your healthcare provider before starting any new supplement - especially if you're on medication. Discontinue use if you experience any adverse reactions.
Our formulas are well-tolerated, but sensitivity varies. Some people may experience mild effects as their body adjusts during the first few days.
We strongly advise pregnant or nursing women and individuals under 18 to avoid our supplements. Anyone with a medical condition should consult a doctor before use.
Every bottle has an expiration date printed on the bottom, typically 1-2 years from the manufacturing date.
Keep them in a cool, dry place away from direct sunlight and moisture. No refrigeration needed.
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Yes. Our site is SSL-encrypted and we never store your payment data. All transactions are securely processed.
Yes! Subscribe to our email list and follow us on social media for exclusive offers, limited drops, and flash sales.
At checkout, enter your code in the promo box before submitting your payment. The discount will apply automatically.
Only one discount code can be applied per order.
We ship to all 50 U.S. states and U.S. territories including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
Not at the moment, but we're working on it. For now, international customers can use mail-forwarding services like MyUS.com or ShipToBox.com.
We partner with Amazon Fulfillment for fast and reliable delivery. Orders are processed immediately and sent to our fulfillment centers. Once shipped, you'll receive a tracking link via email or SMS.
Most orders arrive within 3-5 business days. Remote areas or U.S. territories may take slightly longer.
Reach out to us at success@formulationfactory.com or text us at 833-675-8538 (SMS only). We'll resolve it immediately.
Yes. We Keep It 100. If you're not satisfied within 100 days of receiving your product, keep the bottle — we refund every cent. No returns required. See our Refund Policy for details.
Contact us at success@formulationfactory.com or text us at 833-675-8538 (SMS only) with your order number. We'll walk you through it.
Refunds are processed within 3 business days of receiving your request.
We don't currently offer direct exchanges, but we're happy to refund you so you can place a new order.
Mistakes happen - we'll fix it fast. Contact us and we'll send the correct product at no additional cost.
Nope! But creating an account lets you track orders and manage subscriptions more easily.
In your Account Dashboard, you'll find all the tools to update your personal info.
Log in to your account and go to the Subscription tab. From there you can pause, cancel, or adjust your delivery frequency - no hoops, no hassle.
We're always looking for bold voices to join our mission. Apply at our Affiliate Portal or email us directly at success@formulationfactory.com.
Yes. If you're a retailer or distributor, reach out to success@formulationfactory.com for pricing and partnership details.
Our team is here to help. Reach out and we'll get back to you within a few hours.